How can we help?

NEXUS isn’t code-signed yet. On Windows, click More info then Run anyway. On Mac, open System Settings → Privacy & Security and click Open Anyway next to NEXUS. The Download page has step-by-step notes.

Use Forgot your password? on the sign-in page. A reset link goes to the email on your account. If you didn’t add an email, contact the team and we’ll help you prove the account is yours.

Usernames are permanent and unique. Your display name, which is what other players see, can be changed any time in your account settings.

Flux is NEXUS’s fictional currency. New accounts start with some, and you earn more from quests, achievements and the Flux orbs around NEXUS CITY. It can’t be bought with real money and has no real-money value.

Purchases with Flux are final, so check the preview first: every item page shows it on the avatar, and the Avatar studio lets you try pieces together.

Chat is filtered, and moderators can mute or ban players. Read how we keep NEXUS safe, and tell the team who it was and when.

Contact the NEXUS team from the email on your account (or with your username) and we’ll delete your account and its data. Privacy lists exactly what we store.